Customer Support
What Would You Like To Do?
Need Help? You’re in the Right Place.
Whether you're doing routine maintenance or trying to track down the source of an issue, we’re here to help.
When you call our support team between 8am and 5pm EST, Monday through Friday, you won’t be stuck yelling “representative” into the phone. You’ll be connected directly to a real person sitting in Greenville, South Carolina. Someone who genuinely enjoys solving problems and making your day a little easier.
Our support team is wired to help. They also happen to love movie trivia, pop culture deep cuts, and a well-stocked candy drawer.
Your Customer Support Team
Troubleshooting Blogs
View allMore of a DIY’er? We’ve got that covered too - with step-by-step troubleshooting blogs, how-to videos, and answers to frequently asked questions, all right here.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any More Questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
A live agent is available
Monday - Thursday from 8am - 6pm EST
Friday from 8am - 5pm EST
877-959-0214