What is your controller rebuild service?
Our controller rebuild service is designed to diagnose and repair malfunctioning air compressor controllers instead of replacing them outright. This process helps restore proper operation while saving time and cost compared to purchasing a brand-new controller.
How do I start the controller rebuild process?
Once you contact us to begin a rebuild, you’ll receive a troubleshooting sheet. This sheet includes specific questions that help us understand the symptoms, faults, and operating issues you’re experiencing with your controller.
Why do I need to complete the troubleshooting sheet?
The troubleshooting sheet gives our technicians critical information about how the controller is behaving in your system. The more detail provided, the faster and more accurately we can diagnose the issue and perform the correct repairs.
What do I need to send in for the rebuild?
You’ll need to remove the controller from your compressed air system and send both the controller and the completed troubleshooting sheet to our facility at 3 Custom Mill Ct. Greenville, SC. Be sure the controller is packaged securely to prevent damage during shipping.
Do you install or remove the controller for me?
Controller removal and reinstallation are the responsibility of the customer or a qualified technician. We recommend powering down and isolating the compressor before removal to ensure safety and prevent damage to the controller or system.
What happens once you receive my controller?
Once your controller arrives, our team will evaluate it based on the information provided in the troubleshooting sheet. We’ll diagnose the issue, perform the necessary repairs, and test the controller to confirm it’s functioning properly before shipping it back.
How long does the rebuild process take?
The rebuild process typically takes 2–3 weeks from the time we receive your controller. This timeframe includes evaluation, repair, testing, and preparation for return shipment.
Will my controller be tested before it’s sent back?
Yes. After repairs are completed, the controller is tested to ensure the issue has been resolved and that it’s operating as intended before being returned to you.
What if my controller cannot be repaired?
If we determine that the controller is not repairable, we’ll contact you to discuss next steps. This may include alternative repair options or recommendations for replacement, depending on the situation.
Where will my repaired controller ship from?
All rebuilt controllers ship back to you from our facility in Greenville, South Carolina, where our service and support team is based.
